YourArcade Privacy Policy

Last updated: June 2026

1. Introduction

This Privacy Policy explains how Your Arcade (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or purchase our arcade products.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

A. Information you provide directly

  • Name
  • Email address
  • Billing and delivery address
  • Phone number
  • Payment details (processed securely by third‑party providers; we do not store card numbers)
  • Account login details (if you create an account)
  • Custom build specifications (if applicable)

B. Automatically collected information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Cookies and tracking data (see Section 7)

C. Order and transaction data

  • Products purchased
  • Order history
  • Delivery preferences
  • Warranty and support requests

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Manage your account
  • Send order confirmations and updates
  • Handle returns, repairs, and warranty claims
  • Improve our website and product offerings
  • Detect and prevent fraud
  • Comply with legal obligations

Marketing emails are sent only if you opt in. You can unsubscribe at any time.

4. Legal Basis for Processing

We process your data under:

  • Contractual necessity – to fulfil your orders
  • Legitimate interests – improving our services, preventing fraud
  • Consent – marketing communications
  • Legal obligation – tax, accounting, and regulatory requirements

5. How We Share Your Information

We do not sell your personal data.

We may share your information with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery partners (e.g., Royal Mail, DPD)
  • Website hosting providers
  • Analytics services (e.g., Google Analytics)
  • Fraud prevention services
  • Custom‑build partners (only where necessary)

All third parties must keep your data secure and use it only for the purpose we specify.

6. International Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards, such as:

  • UK adequacy regulations
  • Standard Contractual Clauses (SCCs)

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential website functions
  • Remember your preferences
  • Analyse site traffic
  • Improve user experience
  • Support marketing and advertising

You can manage or disable cookies through your browser settings.

A full Cookie Policy can be provided separately if needed.

8. Data Retention

We keep your personal data only as long as necessary for:

  • Order fulfilment
  • Legal and tax obligations
  • Customer service
  • Warranty and returns handling

Typically, order data is retained for 6 years for accounting compliance.

9. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise these rights, contact us at: sales@yourarcade.co.uk

10. Data Security

We use technical and organisational measures to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Access controls
  • Regular security reviews

However, no online system is 100% secure.

11. Children’s Privacy

Our website is not intended for individuals under 16 years old, and we do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

YourArcade
Email: sales@yourarcade.co.uk
Email: info@yourarcade.co.uk
Phone: 07726943310